We are looking for an ERP Support Analyst (internally titled as: ERP Application Specialist) to provide day-to-day functional support for Microsoft Dynamics 365 across the Supply Chain & Manufacturing functionalities. 

In this role, you will support end users, resolve incidents and issues, ensure system stability, and drive continuous improvements in a post-implementation environment. You will act as a key bridge between business users, IT, and external partners, and play a key role in leading the adoption and optimization of systems.

If you love turning technology into business success, this role is for you!

This role offers the flexibility of working a hybrid schedule from home and in our Kuala Lumpur office (1 day minimum onsite).

• Provide functional support for Supply Chain & Manufacturing Microsoft Dynamics 365 users to increase adoption and optimization of the ERP system and achieve defined SLA and KPIs.
• Analyze, troubleshoot, and resolve incidents and system issues.
• Identify business/user requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis.
• Optimize system configuration in partnership with implementation and development teams.
• Lead stakeholder collaboration in the ongoing education and development of priorities.
• Manage the development and adoption of systems through effective change management practices.
• Support user training, documentation, and knowledge transfer.
• Assist with configuration changes, enhancements, and testing.
• Escalate and coordinate complex issues with vendors or development teams.
• Support reporting, data quality, and basic security/access requests.

Required:

• Bachelor’s degree in computer sciences, IT, Supply Chain, or related field.
• 5+ years experience supporting ERP systems in a business environment.
• Hands-on experience with Microsoft Dynamics 365 Supply Chain and/or Manufacturing.
• Strong understanding of business processes and user workflows.
• Experience working in multi-company or multi-country environments.
• Strong communication skills and a service-oriented mindset.
• Ability to collaborate effectively with cross-functional teams.

Preferred:

• ITIL knowledge or experience working with ticketing systems.
• Experience working with external vendors or implementation partners.